Embracing the Future: How Feros Group Transformed with the Latest Hospitality Technology
In a rapidly evolving world, businesses that adapt to the latest technology often find themselves on the path to success. Feros Group, a renowned hospitality company, is a shining example of how embracing cutting-edge solutions can help a business scale new heights. Through their partnership with Bepoz, Feros Group has revolutionised their operations, achieving unparalleled efficiency and customer satisfaction.
Eight years ago, Feros Group embarked on a journey to enhance their customer experience by integrating suite of advanced products into their operations. With the help of Bepoz's Point of Sale (POS) system, Feros Group streamlined their workflows, enabling their staff to serve customers with utmost precision and speed.
The QSR automation integration with Bepoz has been a true game-changer for Feros Group. Even during busy periods, the service time for food has been reduced from over 45 minutes to under 20 minutes. Additionally, cocktail service time has been reduced from 25 minutes to an average of under 10 minutes. With predefined menu times and streamlined kitchen processes, communication within the kitchen has vastly improved. This has ensured that every dish is prepared to perfection and delivered promptly to hungry customers.
In addition to the remarkable operational improvements, Feros Group has also experienced significant cost savings. By eliminating the need for paper receipts, they saved $800 in the first month alone. Previously, seven printers were dedicated to printing triple receipts for every order, a wasteful practice that has now been completely eliminated.
Another standout achievement is the implementation of Bepoz's Loyalty & Membership Application. The Feros Group now effectively communicates with their 65000 loyal members through regular notifications and personalised vouchers, fostering a strong bond that keeps customers coming back for more. MyPlace loyalty app has proven to be very effective in fuelling Feros Group's growth and success.
As Feros Group continues to expand its horizons, their recent acquisition of the Esplanade Cronulla showcases their unwavering commitment to growth. With a focus on renovating the venue and incorporating the latest hospitality technology, Feros Group is poised to deliver yet another exceptional experience to their valued customers.
Feros Group's journey is a testament to the fact that the future belongs to those who embrace change and leverage the power of technology to create extraordinary experiences.